1. Overview
This policy applies to all purchases and bookings made on GHARSHANTI. Refunds, where approved, are processed to the original payment method via Razorpay / your bank. Timelines below are business days unless stated otherwise.
2. Product orders (GharShanti Store)
- Cancel before dispatch for a full refund (minus any non-refundable gateway fees if applicable).
- After dispatch, cancellation may not be possible; you may refuse delivery or raise a return if the item is eligible.
- Damaged, defective, or wrong items: report within 48 hours of delivery with clear photos/video.
- Opened consumables (oils, incense packs once unsealed), custom / personalised items, and perishable offerings may be non-returnable unless defective.
3. Flower subscriptions & festival kits
- Cancel or pause before the next scheduled cut-off to avoid the next delivery charge (cut-off communicated in dashboard / WhatsApp).
- Fresh flowers are perishable. Quality issues must be reported the same day with photos for replacement or credit.
- Unused remaining plan value may be adjusted as wallet credit or pro-rata refund at GHARSHANTI’s discretion as per plan terms shown at purchase.
4. Pandit / pooja bookings
- Full refund: cancel at least 24 hours before the scheduled slot (unless a different window is shown at checkout).
- 50% refund / credit: cancel between 12–24 hours before the slot (subject to Pandit confirmation status).
- No refund: no-show, same-day cancel under 12 hours, or after Pandit has started travel / ritual setup — except when GHARSHANTI / Pandit cancels.
- If we or the assigned Pandit cancels, you receive a full refund or free reschedule.
5. How to request a refund
- Email gharshantisupport@gmail.com or use Contact Us with order/booking ID.
- Share reason and supporting photos where relevant.
- Our team reviews within 2–3 business days and confirms the outcome.
6. Refund timelines
Once approved, refunds typically reflect in 5–7 business days (sometimes up to 10 days depending on bank/UPI). Razorpay processes the reversal to the original source. Wallet credits, if issued, appear sooner in your GHARSHANTI account.
7. Non-refundable cases
- Change of mind after successful perishable delivery
- Incorrect address / unreachable phone causing failed delivery
- Service completed as booked
- Promotional freebies or zero-value complimentary items
8. Contact
Refund desk: gharshantisupport@gmail.com · +91 88273 36161 · Related: Shipping Policy, Terms.