1. Introduction
This Privacy Policy explains how GHARSHANTI (“we”, “us”, “our”) handles personal data of users who visit our website, create accounts, place orders, book pooja services, or subscribe to flower plans. By using our platform, you agree to this policy.
2. Information we collect
- Identity & contact: name, phone number, email, delivery address, city, pincode.
- Account data: login details, profile preferences, order and booking history.
- Transaction data: order amounts, payment status, invoices. Card/UPI details are processed by Razorpay — we do not store full card numbers.
- Usage data: device/browser info, pages visited, and approximate location for serviceability (where permitted).
- Communications: messages sent via contact forms, WhatsApp, email, or support channels.
3. How we use your information
- Process orders, flower subscriptions, and Pandit bookings
- Deliver products and coordinate pooja schedules
- Send order updates, OTPs, invoices, and service alerts
- Improve website performance, fraud prevention, and support
- Comply with legal and payment-partner requirements
4. Payments & Razorpay
Online payments are securely processed by Razorpay. When you pay, you may also be subject to Razorpay’s privacy terms. GHARSHANTI receives payment confirmation and limited transaction identifiers needed for order fulfilment and refunds.
5. Sharing of information
We may share data only with:
- Delivery partners and Pandits assigned to your booking
- Payment gateways and banks for transaction processing
- IT / hosting / analytics vendors under confidentiality
- Authorities when required by law
We do not sell your personal information.
6. Data retention & security
We retain account and order records as needed for operations, tax, dispute resolution, and legal compliance. Reasonable technical and organisational measures are used to protect data; however, no internet transmission is completely secure.
7. Your rights
You may request access, correction, or deletion of your personal data (subject to legal retention needs) by contacting gharshantisupport@gmail.com. You may also unsubscribe from marketing emails at any time.
8. Cookies
We use essential cookies for login sessions and cart functionality, and may use analytics cookies to improve the site. You can control cookies through your browser settings.
9. Children’s privacy
Our services are intended for users 18 years and older. If you believe a minor has shared data with us, please contact support for removal.
10. Contact
Privacy queries: gharshantisupport@gmail.com · Phone: +91 88273 36161. See also our Terms & Conditions and Contact page.